Shipping

FREE UK Shipping over £80 / Free EU shipping over £100

UK Shipping : Once an item is shipped, we are no longer responsible. We do not refund for packages lost in transit. We are unable to refund or replace stolen packages or any un-retrieved packages that have been confirmed as delivered. 

Royal Mail Tracked 48 - Typically takes 3-5 working days but may take longer under some circumstances.

International Shipping : International delivery typically takes 7-10 working days but can take longer depending on time of year and how far the destination is from the UK. Covid and Brexit have extended these shipping times for some EU countries so if you haven't received your package in the estimated time-frame, please follow the tracking provided and contact us if you are concerned. 

Important Notes:  Duties and taxes are NOT included in the total at check out. 

Our prices are not inclusive of any taxation or customs charges you may be liable for on your packages entry into your country. Please refer to your country's government website for more information.

Please ensure your delivery address is correct and secure: We are not responsible for items not received due to an incorrect or an incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a re-shipping fee.

Please allow 3-5 business days for product to be ready before shipment. Pieces may appear differently from the items shown online.

Missing Orders

If your order has not arrived within the estimated times set out above then we have a few steps:
  1. Check with any neighbours to see if that package has been delivered to them without a note
  2. Check the local postal delivery office. Sometimes packages can be returned here without notification.
If you have checked both of these places then please email us at  rnas.jewellery@gmail.com  with your order informations and we will endeavour to help.