Returns

Our Returns Policy 

The procedure for returning an item purchased at our online store is as follows:

Send an email request for the return to rnas.jewellery@gmail.com no later than 14 working days from the date you received the product, letting us know the reason for the return and order informations.

The items should be packaged in original condition and may not be used or damaged in any way.

Return shipping costs are the customer’s responsibility. In cases where a product is deemed defective, RNA'S Jewellery shall assume the entire cost of return shipping and/or exchange.

Sale Items can be returned for exchange or store credit within 14 days from the date you receive the goods. 

Once a return is approved the value of the purchase will be refunded by the same method you made the original payment.

In the event of having mistakenly sent a different item to the one requested please contact rnas.jewellery@gmail.com.  We will arrange for a return and/or exchange.

For special offers, where shipping is offered free of charge, the customer shall bear the cost of return shipping should this be necessary. Return deliveries with unpaid postage will not be accepted. If you need any assistance please email to rnas.jewellery@gmail.com.